Multilingual Older Persons
COVID-19 Support Line

Make a referral to the Multilingual Older Persons COVID-19 Support Line

Referral Form and informed verbal consent documents for The Multilingual Older Persons COVID-19 Support Line

In November 2020 the Minister for Aged Care and Senior Australians, Richard Colbeck announced an extension to the Older Persons COVID-19 Support Line. To support older people from culturally diverse backgrounds, the Australian Department of Health has funded the Multilingual Older Persons COVID-19 Support Line. Led by the Centre for Cultural Diversity in Ageing, the aim of the Multilingual Older Persons COVID-19 Support Line is to increase access for older people from culturally diverse backgrounds to the Older Persons COVID-19 Support Line through the provision of multilingual phone support workers so that callers can speak in their preferred language about their needs.

The support line will provide callers from culturally and linguistically diverse backgrounds across Australia access to information areas about:

  • COVID-19 updates and restrictions that may affect them, their families or friends
  • Information on types of residential and home aged care services
  • Access to aged care and community services that are culturally aligned and speak their language.
  • Information on dementia support or caring for someone living with dementia

The support line will run for six months from 10 February 2021 until 31 July 2021 will be offered in the following six languages:

  • Arabic
  • Cantonese
  • Mandarin
  • Greek
  • Italian
  • Vietnamese

Older people, their families and carers who would like information and support are encouraged to contact the Multilingual Older Persons COVID-19 Support Line Monday to Friday between 2pm and 5pm Melbourne time (except public holidays) on:

1800549844 – Italian
1800549845 – Greek
1800549846 – Vietnamese
1800549847 – Mandarin
1800549848 – Cantonese
1800549849 – Arabic

The Multilingual Older Persons COVID-19 Support Line is led by the Centre for Cultural Diversity in Ageing (supported by Benetas) in partnership with Spectrum Migrant Resource Centre and All Graduates Interpreting and Translating Services and supported by the PICAC Alliance, OPAN, Dementia Australia, National Seniors Australia, National Ethnic and Multicultural Broadcasters’ Council and COTA Australia.

Promoting the support line

We are keen to promote the Multilingual Older Persons COVID-19 Support Line as far and wide as possible to older people from the six targeted language groups. If you or your organisation are able to promote the support line, please feel free to download and distribute the multilingual flyers to your networks.

Guidelines for promoting the Multilingual Older Persons COVID-19 support line:

  • In order to keep messaging consistent for the program, all collateral must be kept in the original format and no content can be altered. Should you wish to promote the program in any media platform, please email multilingual@culturaldiversity.com.au for approval.
  • Any new collateral must be co-designed with the Centre for Cultural Diversity in Ageing
  • Only images that a part of the Multilingual Support Line project can be used.

To make a comment, give feedback or a complaint please email: multilingual@culturaldiversity.com.au

ARABIC

ARABIC

Multilingual Older Persons COVID-19 Support Line
ARABIC 1800 549 849
2pm – 5pm (Melbourne time)
Monday – Friday (FREECALL)

Listen to audio about the program in Arabic

CANTONESE

CANTONESE

Multilingual Older Persons COVID-19 Support Line
CANTONESE 1800 549 848
2pm – 5pm (Melbourne time)
Monday – Friday (FREECALL)

Listen to audio about the program in Cantonese

GREEK

GREEK

Multilingual Older Persons COVID-19 Support Line
GREEK 1800 549 845
2pm – 5pm (Melbourne time)
Monday – Friday (FREECALL)

Listen to audio about the program in Greek

ITALIAN

ITALIAN

Multilingual Older Persons COVID-19 Support Line
ITALIAN 1800 549 844
2pm – 5pm (Melbourne time)
Monday – Friday (FREECALL)

Listen to audio about the program in Italian

MANDARIN

MANDARIN

Multilingual Older Persons COVID-19 Support Line
MANDARIN 1800 549 847
2pm – 5pm (Melbourne time)
Monday – Friday (FREECALL)

Listen to audio about the program in Mandarin

VIETNAMESE

VIETNAMESE

Multilingual Older Persons COVID-19 Support Line
VIETNAMESE 1800 549 846
2pm – 5pm (Melbourne time)
Monday – Friday (FREECALL)

Listen to audio about the program in Vietnamese

Make a referral to the Multilingual Older Persons COVID-19 Support Line